Patient Portal

Patient Portal is a secure online system that allows you access to appointment information,
lets you manage your forms and view correspondence relating to your treatment. It is available
around the clock on a computer, tablet or smartphone.

Patients who are registered at our Hospital are able to sign up to the Patient Portal. You will
receive an invitation when (you are registered / when your appointment is booked.)

You will need a working email address, a password and your patient ID which we will email to
you when we send you a registration link.

Yes, you can sign up to the portal online. You will receive an invitation when (you are registered /
when your appointment is booked.)

If you have signed up for the Portal, you can access the login page by going to (insert portal
name). The portal is available around the clock on a computer, tablet or smartphone.

To reset your password, please take the following steps:

1. If you did not receive a code, click ‘send new code’ and try again
   If this is still unsuccessful, call (team name) on (telephone) and we will help get this rectified.
2. On Patient Portal some screen, click ‘Forgot your password?’  located above the blue ‘Sign
   In’ button
3. Enter the email address you registered with and tick the “I’m not a robot” checkbox, select
   whether you would like to receive this code via text or email then click ‘Send Verification Code’
4. Check your email or text messages and enter the code on the Portal home screen
5. Click Verify Code. Once the code has been verified, click Continue
6. Enter a new password in the New Password field and again in the Confirm New
   Password field
7. Click Reset Password to save the new password and sign in to the app
8. If you did not receive a code, click ‘send new code’ and try again

If this is still unsuccessful, call our team on 01295 252281 and we will help get this rectified.

You may log in as often as you like. It is your appointment record and you can view it as little or
as often as you’d like.

No. I you need to change anything to do with your appointment, you will need to call us on (tel).

Yes. You can request to cancel or reschedule your appointment within X days of the
appointment. Please note this is a request only and will not be confirmed until you receive X
(change/cancellation notification) sent by our bookings team.

Log in to the portal and click on the ‘my account’ icon next to your name in the top-right
corner. Click on ‘my details’ to update your personal or contact details, next of kin information
and ‘permission to view’ consent.

Yes, you can delete your Patient Portal account by going to the My Account section, and within
Account Maintenance there is an option to delete your Patient Portal account.

Our service, content and processes follow a strict set of privacy guidelines, ensuring a safe
environment for patient care. Your personal information and any medical records are protected
with the highest standards of online security.

For your confidentiality, we recommend using a private email address. You cannot use the
same email address to register more than one patient to the portal.

Simply log in and navigate to ‘Forms’ in the navigation bar at the top of the screen. If there are
any forms to be completed, a red number will be displayed. Click here and complete the
necessary fields. You may notice some information has pulled through automatically from your
record to make this process more efficient.

Log in and click on ‘messages’ in the navigation bar at the top of the screen. In here, you will be
able to view all the correspondence we have sent you in relation to your treatment.

Log in and click on ‘transactions’ in the navigation bar at the top of the screen. In here, you will
be able to view any invoices, payments and generate a statement. If you have any invoices or
deposits which are due for payment in relation to your treatment they will show within the
“requires payment” section.

Log in and click on ‘bookings’ in the navigation bar at the top of the screen. In here, you will be
able to click on a “request appointment” button to request an appointment. Once you have
completed the required information a member of our team will get in touch with you to arrange
the appointment.